About Regenified

Regenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are known and recognized as the leading figures and guardians for regenerative agriculture and its journey to mainstream agriculture.. Regenified’s purpose is to protect the narrative around regenerative agriculture from greenwashing, while providing recognition and reward to the farmers and ranchers who successfully implement ecosystem-saving practices as part of their operations. To learn more about regenerative agriculture, please review these case studies.

Our mission is to advance the adoption of regenerative agriculture by offering the most reliable standards and verification services. To date, our standards have been approved by the largest grocery chains in the world and we have been actively verifying large acres of farmland producing grains, beef, poultry, eggs and fresh produce.

The Role

We are seeking a Customer Success Lead to drive world-class customer experience at Regenified. In this pivotal leadership role, you will be the architect of our service culture, setting the strategy for how we support our two most critical constituents: the farmers stewarding the land and the brands supporting them.

In this role, you will move beyond simple support management to active customer engineering. You will build the operational “machine” (SLAs, protocols, and systems) that allows us to scale, personally manage our high-value Brand and Retailer relationships, and lead the team responsible for farmer success. You are both a strategic systems thinker and a hands-on relationship builder, ensuring every touchpoint is seamless, high-trust, and mission-aligned.

What You’ll Do

Championing World-Class Customer Obsession

• Work Backwards from the Customer: Adopt a “Customer-Back” methodology for all commercial decisions. Before implementing any new protocol, ask: “Does this add value to the farmer, or just complexity to our process?” and aggressively simplify accordingly.
• Anticipate “Unexpressed” Needs: Move the function beyond reactive ticketing to proactive care. Analyze farming cycles (planting, harvest) and partner timeliness to predict needs and offer solutions before the customer raises a hand to ask.
• Engineer a “Zero-Friction” Journey: Systematically identify and eliminate high-fiction touchpoints in the verification process. Measure success not just by “ticket closed” but by “steps removed” and the reduction of customer effort.
• Institutionalize the “Voice of the Customer”: Bring the “Voice of the Customer” into every meeting. Use raw data, anecdotes, and feedback to ensure the customer has a seat at the table for every strategic decision.

Build the Back Office & Operational Strategy

• Infrastructure & Protocols: Develop and manage the department’s customer service protocols, Service Level Agreements (SLAs), and support ticketing systems to ensure a scalable, consistent and frictionless experience.
• Data Driven Insights: Analyze customer feedback, support tickets, and satisfaction (CSAT) scores to identify trends, service gaps, and opportunities for product improvement.
• Knowledge Management: Create and manage the internal knowledge base and FAQs, ensuring the service team has a “single source of truth” for technical and non-technical queries.
• Executive Reporting: Report regularly to leadership on customer health, retention, and key service metrics (NPS, CSAT) to drive executive decision-making.
  

Own the Front Office Customer Experience

• Lifecycle Management: Oversee the post-contract relationship, conducting regular strategic check-ins to ensure customer satisfaction and long-term retention.
• Proactive Education: Proactively educate Brands & Retailers on new program features, standards updates, or marketing opportunities to maximize their return and value realization.
• Team Leadership: Manage, mentor, and train the Customer Success Specialist(s) and Manager(s), fostering a culture of empathy, speed, and accuracy.

What You’ll Bring

• Mission Alignment: A deep passion for regenerative agriculture and a desire to support the farmers, ranchers, and partners leading this movement.
• Relevant Expertise: Experience in services industry, preferably agriculture, consumer packaged goods, management consulting or traditional service sector with the credibility to build trust with B2B customers.[farmers/customers/brands/data users].
• Customer Experience Leadership ExperienceRelevant Expertise:7+ years of experience in Customer Success, Account Management, or Experience Design, with proven experience leading teams, building support frameworks from the growth up. 
• Builder’s Mindset: Thrives in a fast-paced, early-stage environment and enjoys building processes, systems, or teams from the ground up.
• Operational Excellence: You are highly organized, data-driven, and proficient in CRM tools (SAlesforce is preferred), support systems, and KPI tracking.
• Analytical/Strategic Thinking: Able to interpret data, identify trends, and translate insights into clear actions.

Why You’ll Love it Here

• Make a Difference: Your work will directly contribute to healing our landscapes and building a more resilient and equitable agricultural system.
• Passionate Team: Work with a best, mission-driven team with a shared, unwavering purpose and drive.
• High-Impact Ownership: This is not a cog-in-a-wheel job. You will have a high degree of ownership and real scope for innovation.
• Competitive Compensation & Benefits: We offer competitive pay with a base salary of $120,000 - 145,000 USD which may be adjusted based on relevant experience and skills , unlimited PTO, and 100% premium coverage for medical/dental/vision (with partial coverage for dependants).
• Career Growth: We invest in your professional development to help you grow with the company.

Regenified celebrates diversity and is committed to creating an inclusive environment for all employees. If you need any disability-related adaptation during the recruitment process, just let us know!